{"id":4649,"date":"2023-10-25T15:12:29","date_gmt":"2023-10-25T13:12:29","guid":{"rendered":"http:\/\/hotelanna.youelba.com\/faq\/"},"modified":"2025-08-03T13:56:38","modified_gmt":"2025-08-03T11:56:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelannaisoladelba.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Our<\/span><\/div>\n\t\t\t\t

\n\t\tFAQ\t\t\n\n\t\t<\/h1>\n\t\t\t<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n \t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is a pre-authorisation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Pre-authorisation is a verification and assurance system adopted by hotels around the world to check the veracity of credit cards provided by guests at the time of booking.\nPre-authorisation is a temporary block of a specific amount on a credit card and works as a kind of confirmation deposit. This transaction does not generate any type of bank movement on the customer’s current account because it is not accounted for, therefore, IT IS NOT A CHARGE. The authorisation is issued by the reference bank, or by the manager of the credit card circuit. The Pre-authorisation therefore makes it possible to “reserve” an amount to verify the validity and economic coverage of the credit card issued by the customer at the time of booking. This guarantees the availability of the amount for the final booking confirmation and avoids requesting a deposit from the Customer by bank or postal transfer.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to leave luggage at the Hotel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
If your departure time is after 10:00 am, you can still have our luggage storage at your disposal.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I get to the hotel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Our Hotel is located in Fetovaia, on the Island of Elba.\n\nClick here to get directions<\/strong><\/span><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich credit cards do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
For payments, we accept all major credit cards, such as Visa, Mastercard and Maestro.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAt what time is the room available on the day of arrival and at what time should it be left free on the day of departure?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For incoming guests, rooms are available from 3:00 pm. On the day of departure, the room must be vacated by 10:00 am. However, luggage storage is available for guests arriving earlier or planning to leave Fetovaia later.<\/p>

If you arrive in the morning and the room is ready, you can already check in and enter the room. Otherwise, you can park your car and wait on the terrace or at the bar.<\/p>

Alternatively, you can always use the hotel services to change to wait comfortably at the nearby beach.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to cancel or move my holiday<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For some reason, you may be forced to cancel your reservation. We are always available to check with you every possible option. Contact us and together we will try to solve this problem!<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI need a Taxi<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
Rental service with driver <\/a><\/strong><\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I rent a bike or an Ebike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
You can rent it directly at the hotel or book it at external services that often also offer delivery of the vehicle directly to the hotel. If you have one, you can take it with you and request a place to store it at the hotel.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I reach you by plane?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can also reach the Island of Elba with a flight to Campo nell’Elba airport. During the summer, Elba is in fact connected with the cities of Pisa, Florence, Milan Linate, Bologna and Lugano with direct flights.<\/p>

The Campo nell’Elba Airport is about 12 kilometres from Hotel Anna. Thanks to its strategic location, in a few minutes you can start exploring the natural beauties of Fetovaia and the enchanting beach.<\/p>

Upon reservation, we are able to arrange transfers to and from the various landing points.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I reach you by train?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We recommend checking directly on the Trenitalia website for information on timetables and costs, remembering that the arrival station to be selected is Piombino Marittima or alternatively Campiglia Marittima from where you can then reach the port also through Bus or Taxi services.<\/p>